1. Eligibility for Returns & Exchanges:
  • Products can be returned or exchanged within 14 days from the date of receipt.
  • The item must be unopened, in its original condition, and include all original packaging, accessories, and any free items received with the order.
  • Non-returnable items: Essential oils cannot be returned or exchanged.
  • Discounted items can only be returned during the offer period.
  • The original invoice/receipt must be provided to process the return or exchange.
  1. How to Request a Return:
  • To initiate a return or exchange, please contact us via email at contact@royalscent-kw.com or WhatsApp/phone at 50555490 , providing your order number and reason for return.
  • The original receipt must be presented for the return process.
  1. Inspection & Approval:
  • Once we receive the returned item, it will be inspected to ensure it meets the return conditions.
  • You will be notified of the approval or rejection of your return request.
  1. Refund Process:
  • If approved, the refund will be processed and credited to your original payment method within 5 to 14 business days.
  • The exact time frame may vary depending on your bank or card provider.
  1. Delayed or Missing Refunds:
  • If you haven’t received your refund within the specified period, please check your bank account first.
  • If payment was made by card, contact your card issuer, as processing times may vary.
  • If you have followed these steps and still have not received your refund, please contact us via email or phone for further assistance.