1. Order Processing Time

  • Domestic Orders: Orders within Kuwait are processed within 1-3 business days.

2. Shipping & Delivery

  • Domestic Shipping: Orders within Kuwait are delivered within 5-7 business days after processing.

3. Shipping Costs Shipping costs are calculated based on order weight and delivery location. These costs will be displayed at checkout before completing your order.

4. Weekends & Holidays Orders are not shipped or delivered on weekends or public holidays. Any orders placed during these periods will be processed on the next business day.

5. High Volume Periods During peak seasons (such as holidays), shipments may experience delays. We appreciate your patience during these times.

6. Customs, Duties & Taxes Royal Scent is not responsible for any customs duties or taxes applied to your order upon arrival in your country. Any additional fees incurred during or after shipping are the customer’s responsibility.

7. Damaged or Lost Shipments Royal Scent is not liable for any products lost or damaged during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim. Keep all packaging materials and damaged items when filing a claim.

8. Returns & Refunds Please refer to our Returns & Refund Policy for more information on how to return products and request refunds.

9. Contact Information For any inquiries regarding your order or shipping, please contact our customer service team at Contact@royalscent-kw.com.